FREQUENTLY ASKED QUESTIONS

MY VIDEO WON’T PLAY

Refresh your browser. If the problem still occurs, chat with our E4V Concierge to resolve the issue.

DO I NEED TO REGISTER FOR EACH CLASS?

No, your login will allow us to know which classes you attended.

HOW DO I TAKE THE QUIZ FOR THE FOUR RECORDED SUBJECT MATTER EXPERT INTERVIEWS ON EACH SOLUTION CENTER?

The link to the quiz is located just below the four videos. You must watch all four videos and pass the quiz to get the CTS credit.

WHEN WILL I RECEIVE MY CTS RUs?

Your certificates will be sent via email 2 weeks after the show.

HOW DO YOU KNOW I WATCHED THE OTHER CLASSES FOR MY CTS CREDITS?

We know because you’re logged in and we can see you are online with browser cookies. Please leave your cookies turned on. 

WILL I BE ABLE TO WATCH THE CLASSES AFTER THIS / WILL THEY BE POSTED SOMEWHERE? 

Starting October 25th, the previous day’s courses will be available to watch under the Classes tab on each Solution Center. They will be eligible for CTS credit for an additional week. Since they won’t be live during that week, you’ll have to take a quiz to receive credit.

Bonus week will be available through November 6th.

HOW DO I FIND AN ACCOUNT MANAGER IN MY TERRITORY?

Please visit www.almoproav.com/salesteam to see contact information for our full sales team and sales support team.